ATLAS Homecare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
Personal Information
We collect information you provide directly:
- Account information (name, email, phone number)
- Care recipient information (name, health conditions, medications)
- Family contact information
- Payment information (processed securely via Stripe)
Health Information
To provide our care services, we collect:
- Medical conditions and diagnoses
- Medication names, dosages, and schedules
- Daily health logs and symptom reports
- Doctor visit notes and appointments
Automatically Collected Information
- Device information and browser type
- Usage data and interaction logs
- IP address and location (approximate)
2. How We Use Your Information
We use collected information to:
- Provide personalized AI companion services
- Send medication reminders and health alerts
- Enable family access to care information
- Detect and prevent scams and fraud
- Generate doctor visit preparation documents
- Improve our services and AI models
- Process payments and manage subscriptions
- Communicate important updates
3. Information Sharing
We do NOT sell your personal information. We may share information with:
- Authorized Family Members: Only those you explicitly approve
- Service Providers: Who help us operate (payment processing, SMS delivery)
- Legal Requirements: When required by law or to protect safety
- With Consent: When you explicitly authorize sharing
4. Data Security
We implement robust security measures:
- Encryption in transit (TLS/SSL) and at rest
- Secure data centers with access controls
- Regular security audits and monitoring
- Employee training on data protection
- HIPAA-compliant practices for health data
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Restrict certain processing
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Health records are retained according to applicable regulations. You may request deletion at any time.
7. Children's Privacy
Our service is designed for adults caring for seniors. We do not knowingly collect information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the service.
9. Contact Us
For privacy questions or to exercise your rights:
Email: privacy@aisim.app
Mail: ATLAS Homecare, c/o AISim Privacy Team